Is Curve safe?
We get it - you want to make sure the app you're about to download will look after your money and your data. Safety first. So here's why you can trust us.
First of all, Curve is regulated by the Financial Conduct Authority (FCA). This is the regulator that keeps an eye on all financial institutions, making sure they’re fair and honest with their customers.
Your data (things like your I.D info, card details, and transaction history) will be protected by the security regulations put in place by the FCA, and we don’t share your bank card details with any retailers when you make transactions.
Curve is GDPR and PCI DSS-compliant 💯
That’s a lot of acronyms. Let’s break down what they actually mean.
Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle branded credit cards from the major card schemes. Curve follows this standard to prioritise security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of your data.
You’ve probably heard this one before, and that’s because it’s really important. The General Data Protection Regulation (GDPR) makes sure that companies like us keep your information safe in any possible scenario. This includes training our employees to know how to handle your information and putting the right technologies in place to protect your data. GDPR breaches carry hefty penalties, so it’s very much in our interest to comply with these laws.
Is my data safe?
Curve is 100% committed to protecting your data, and we are registered with the UK Information Commissioner’s Officer (ICO).
Your money's in safe hands 🤲
With Curve, you'll get real-time notifications when you spend, so you always know what’s happening with your money. And if you lose your Curve Card, you can instantly lock it in the Curve app (this will keep your other cards safe, too).
Curve Customer Protection 🛡️
We protect you for purchases you make using Curve. Our customer protection is a bit like the level of protection you get with a credit card (more on this here). Basically, you’re covered for:
Goods or services you never received
Goods that are faulty (defective)
Goods that aren’t legit (counterfeit)
If the merchant failed to refund you
If you’ve been incorrectly charged more than once for the same transaction
Fair use 💳
We want you to be in control of your money, but not at the expense of your security. To ensure Curve is safe to use, we set “fair use” limitations on your card to protect you.
We don’t allow cash recycling. That’s when high volumes of cash are taken out of an ATM using a credit card or other payment card to repay the card so that you can gain rewards.
Your Curve card shouldn’t be used for things like money orders, buying lottery tickets, paying certain taxes or transactions for investment purposes.
We’re all ears 👂
You can chat with us at any time in-app by tapping on your transaction, scrolling to the bottom and tapping “Questions about this transaction?”