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Is Curve safe?

10 Jan 2022
3 min read

We get it - you want to make sure the app you're about to download will look after your money and your data. Safety first. So here's why you can trust us.

First of all, Curve is regulated by the Financial Conduct Authority (FCA). This is the regulator that keeps an eye on all financial institutions, making sure they’re fair and honest with their customers.

Your data (things like your I.D info, card details, and transaction history) will be protected by the security regulations put in place by the FCA, and we don’t share your bank card details with any retailers when you make transactions.

Curve is GDPR and PCI DSS-compliant 💯

That’s a lot of acronyms. Let’s break down what they actually mean. 

PCI DSS

Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle branded credit cards from the major card schemes. Curve follows this standard to prioritise security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of your data. 

GDPR

You’ve probably heard this one before, and that’s because it’s really important. The General Data Protection Regulation (GDPR) makes sure that companies like us keep your information safe in any possible scenario. This includes training our employees to know how to handle your information and putting the right technologies in place to protect your data. GDPR breaches carry hefty penalties, so it’s very much in our interest to comply with these laws.

Is my data safe? 

Curve is 100% committed to protecting your data, and we are registered with the UK Information Commissioner’s Officer (ICO).

Get the full picture on what we do with your data in our privacy policy.

Your money's in safe hands 🤲

With Curve, you'll get real-time notifications when you spend, so you always know what’s happening with your money. And if you lose your Curve Card, you can instantly lock it in the Curve app (this will keep your other cards safe, too). 

Curve Customer Protection 🛡️

We protect you for purchases you make using Curve. Our customer protection is a bit like the level of protection you get with a credit card (more on this here). Basically, you’re covered for:

  • Fraudulent activity

  • Goods or services you never received

  • Goods that are faulty (defective)

  • Goods that aren’t legit (counterfeit) 

  • If the merchant failed to refund you

  • If you’ve been incorrectly charged more than once for the same transaction 

You can learn more, find out what you’re not covered for and make a claim here. 

Fair use 💳

We want you to be in control of your money, but not at the expense of your security. To ensure Curve is safe to use, we set “fair use” limitations on your card to protect you. 

  • We don’t allow cash recycling. That’s when high volumes of cash are taken out of an ATM using a credit card or other payment card to repay the card so that you can gain rewards. 

  • Your Curve card shouldn’t be used for things like money orders, buying lottery tickets, paying certain taxes or transactions for investment purposes. 

 More on this here. 

We’re all ears 👂

You can chat with us at any time in-app by tapping on your transaction, scrolling to the bottom and tapping “Questions about this transaction?”

Curve is as safe as any other FCA-regulated body (read: very safe) but If you’ve got any questions, queries or concerns about data protection issues, drop our Data Protection Officer a line at DPO@curve.com

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Curve UK Ltd, registered in England and Wales, #09523903

Copyright - 2021 © Curve UK Limited. 

The Curve Card, the Samsung Pay+ and the E-money related to these cards is issued in the UK by Curve UK Limited, authorised and regulated by the Financial Conduct Authority to issue electronic money (firm reference number 900926). Curve UK Limited is registered in England and Wales, United Kingdom (company reference number: 09523903) and located at 15-19 Bloomsbury Way, Holborn, London, United Kingdom, WC1A 2TH. 

Curve Flex is provided in the UK by Curve Credit Limited. Curve UK Limited is an introducer appointed representative of Curve Credit Limited, which is authorised and regulated by the Financial Conduct Authority (firm reference number 925447). Curve Credit Limited is registered in England and Wales, United Kingdom (company reference number: 12464458) and located at 15-19 Bloomsbury Way, Holborn, London, United Kingdom, WC1A 2TH.

The Curve Card and the e-money related to cards issued in the EEA is issued by Curve Europe UAB, authorised in Lithuania by the Bank of Lithuania (electronic money institution license No. 73 issued on 22 of October, 2020). The Curve Card and Samsung Pay+ are issued pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. Curve Europe UAB is registered in Lithuania (company reference number: 305626541) and located at Jogailos g. 9, LT-01116 Vilnius.